YOOX Net-a-Porter Group, the global online luxury fashion retailer, has announced the expansion of its repair service to include MR PORTER, the men’s style destination.
Net Sustain Initiative
The repair service is part of the company’s Net Sustain initiative, launched in 2019, which aims to support sustainable and responsible practices in the fashion industry. By extending the repair service to MR PORTER, the group is further promoting circularity and prolonging the life of garments, reducing waste and encouraging customers to invest in long-lasting, quality pieces.
How the Repair Service Works
Customers can now access the repair service directly from the MR PORTER website, where they can request repairs for eligible items purchased from the platform. The service covers a wide range of repair needs, including:
- Replacing buttons and zippers
- Adjusting hems and seams
- Repairing rips and tears
- Restoring leather and suede
The repair process is carried out by a network of skilled artisans and ateliers, ensuring the highest quality workmanship for each repaired item.
Partnership with The Restory
YOOX Net-a-Porter Group has partnered with The Restory, a luxury aftercare service provider, to manage and oversee the repair service. The Restory has a team of experts who specialize in repairing and restoring luxury fashion items, making it an ideal partner for the group’s repair service expansion.
Other Sustainability Efforts
Aside from the repair service, YOOX Net-a-Porter Group has implemented various sustainable initiatives to support a greener future in fashion. These initiatives include:
- Offering a curated selection of sustainable products with the “Net Sustain” edit
- Implementing environmentally friendly packaging solutions
- Reducing carbon emissions through greener delivery options
- Supporting nonprofit organizations focused on environmental conservation
By expanding the repair service to MR PORTER, YOOX Net-a-Porter Group continues to demonstrate its commitment to sustainable and responsible fashion practices, driving positive change in the industry.
